Frequently Asked Questions

What happens to my pet after the euthanasia solution is given?

The drug given is a lot like the drugs used for anesthesia. They work in the brain to suppress neurons from firing. The dose we use is much higher than that used for anesthesia. The suppression happens to all parts of the brain simultaneously. From the standpoint of the pet, it would likely feel like going under anesthesia. It is a rapid loss of consciousness. Shortly thereafter the neurons in charge of keeping the heart beating stop firing and the pet passes away. Unfortunately there are times when pets gasp, move or even cry out. This is always uncomfortable to watch but it is important to remember that your pet is unaware of anything past the first few moments following the injection. There is no pain involved. The gasping responses and the like are due to spinal and peripheral neurons firing. This will pass within a few minutes. At the same time, control of the bladder and colon are lost so your pet may urinate or have a bowel movement. These events are normal and expected at the time of death and we will deal with them so as to give you and your pet as much dignity as possible in the final moments.

I am looking to schedule an appointment, what time frame am I looking at?

We typically ask for a day or two notice to schedule an appointment. We do block scheduling, 9am-1pm & noon-5pm M-F; 9-noon Sat, the appointment can occur anytime within the block, and we will text when we are on our way. We can not accommodate any specific time frames within a block, or give any specific lead times. You are also welcome to schedule out as far in advance as you like. Locations with extended drive times (i.e. Lincoln, NE) will have restricted days of the week (Tues - Thur) and a wider time frame for arrival (10am-2pm). The first person to schedule a Lincoln trip for that week will pick the day, and all subsequent Lincoln trips for that week will have to be the same day (only one Lincoln trip per week due to the drive time involved).

What does it cost to have you come to my home for an in-home pet euthanasia?

The fee for our service can be found at our Square Register Site

My pet is very old and debilitated. Last time I was at the veterinarian with him they had a real hard time with his veins. What if you can’t get a catheter placed?

There are times when catheter placement can be extremely difficult. There are two ways euthanasia solution can be administered in those situations. It can be given in the abdominal cavity (intra-peritoneal injection) where it will be absorbed into the bloodstream and have its effect. Alternatively it can be given directly into the heart (intra-cardiac injection). In both of these situations the potential for patient pain and discomfort is higher. Therefore higher doses of sedation are necessary. There is always a humane way to perform euthanasia.

Can I be the one to administer the euthanasia injection?

Unfortunately Federal Law requires that Dr. Carter be the only one to handle the controlled substance. You are welcome to hold your pet throughout the procedure except during catheter placement. Care must also be taken during the euthanasia procedure itself so that no one is inadvertently bitten. Reflex actions following euthanasia administration have caused injuries in the past.

What if I am uncertain about whether or not it is the right time to euthanize my pet?

If you are uncertain if your pet should be euthanized, we advise you to to consult with your veterinarian to determine the best course of action. We do not perform any consultations due to the lack of diagnostic equipment required to make a educated assessment of the health of a pet.

What if: My pet doesn't go to the vet; my pet has behavior issues; I can't afford to treat my pet?

If your pet doesn't see a vet routinely, we will only euthanize pets that are at the end of their life (old age), and we may require a veterinarian recommendation. We do not euthanize for behavior (i.e biting, or eliminating in the house), which does not mean that these pets shouldn't be euthanized, but that it needs to be done in coordination with routine veterinary care at your local clinic. We also do not euthanize pets that are treatable. If you can not afford treatment, we recommend working with your veterinarian on the best course of action.

What are my options for cremation or burial?

There are a number of options for the cremation or burial of your pet that we can discuss with you when you call to make an appointment. Options include general cremation where your pet will be placed in a crematorium with other pets and you will not have the option of getting your pets remains back. Private cremation will have your pet placed in a crematorium by itself, with no other pets, and the remains will be collected and returned to you in an urn of your choice.

What form of payment is accepted? Can I be billed?

Payment is collected when we arrive at your home if payment hasn't already been made at our Square Register Site. Our service and the general cremation can be paid for on the Square Site, any arrangements for private cremation will have to be made and paid for through that business. Acceptable forms of payment include cash or credit card. Checks are not accepted.

How do I know the cremains I get back are my pet’s?

At Road to Home we take this aspect of your pets care very seriously. We have toured the locations that we work closely with, met the owners/operators and discussed this very question with them, and had them run through the process with us to make sure that we could be absolutely confident in this aspect of your pets care. If you have additional questions or concerns, please feel free to contact us and we can address them as best we can so that you can be comfortable in the level of care that your pet is receiving.

Do you have a cancellation policy?

We require a minimum of 24hr notice to cancel an appointment. If an appointment is cancelled within 24hrs of original appointment, the full service fee will be charged.

Do you travel outside of the Omaha area?

We try to service an area roughly 40 minutes from 72nd and Dodge in Omaha (excluding Iowa at this time). Locations more than 30 minutes from 72nd and Dodge may have restricted days and blocks (see scheduling an appointment FAQ above, with Lincoln as an example). These locations will also be restricted to the morning block due to the extra drive time involved, or an altered block with a wider time range (i.e. 10am-2pm), and may incur an additional travel fee (due to an hour or more drive round trip).